Last night after completing my taxes, as if this wasn't enough aggravation for one evening, I decided to go through the less important mail laying on the kitchen table. Much to my dismay I found a postcard from MCI who I was using for long distance on my home phone. They had sent the post card to notify me that they would be charging me $5.99 per month for their service, which I never use. Instead, I use my cell, like most folks.
I tried to use their website to make this change but in order to log into their system I had to have a randomly generated PIN number which would be sent to me by mail in 7-10 days. That wasn't going to work because I'm not paying a service charge for a service I don't use.
So, I get on the phone and dial into their customer service line. The prompt told me that there was unusually high call volume and it would take a really long time for them to answer my call. Gee, I wonder why? Could it be that the masses got this same post card and thought "aw hell no!" So, I wait, I listen to the non-descript music playing, and I wait some more and about an hour later a human finally answered the phone ready and willing to help me.
Needless to say by this time I'm fuming. I tried not to be mean to her, she's just the messenger. (Yes, this comes from years of working in call centers where people scream and yell at you.) I told her I wished to cancel my MCI services. Sadly for her, she responded "we're very sorry to hear that will you please tell me why?" I was more than happy to tell her why. I bet she was sorry she asked.