Good, old fashioned customer service is alive and well. Most of our experiences purchasing anything nowadays may result in a thank you, if you're lucky, but then there are the times when you just stand back and say "wow!"
Because I had a dead battery but was able to get my car juiced up enough to get it back to my house, I had a small dilemma. I was working until 6, the battery store closed at 6. So, I was going to just purchase a new battery over the phone, have my friend go pick it up and I'd intall it on my own time.
In telling the battery store employee this, he asked where I lived, said it was near where he lived, he'd stop by on his way home. I said I'd meet him there. Sure enough, there he was when I got home last night. He unhooked the old battery, put in a new one and that was it! No money exchanged hands, nuthin. I said I'd be in first thing in the a.m. to pay for the new battery which he was good with.
There I was at 8:10 this morning, he tested the old battery, and sure enough, it was dead. Charged me for my new one and off I went. WOW! Now that's what I call good customer service!