Today I had to call the IRS. Something that, if you have to do it, you dread it. I had a question, and I don't want to pay some ridiculous amount of money for some numbers geek to figure them out for me in record time.
So, I got through to the first operator relatively easily. She was pleasant and forwarded my call to the next person who was also very nice and willing to answer my (probably) silly question. There was a futher question that I had and thusly had to be forwarded to yet one other person. It seems they may have a quota of only being able to answer one question per call.
The next person I was connected to was IRS employee number 7511743 as he introduced himself. First, it was apparent, he only spoke one dialect of English and that was Ebonics. Second thing was that he made it a point to say that he just asked me a question which I didn't respond to. OK, that began to annoy me a little. I rephrased my question which he finally understood and he made it sound like I asked him for the color of the sky.
Apparently the IRS doesn't much care if their "customer service" folk actually provide good customer service. I guess they figure we're going to have to give them repeat business whether we like it or not, whether they treat people like crap or not, or whether they have complete illiterate retards answering the questions from the general public.
To boot, by my calculations, I owe the IRS over $1,000.00 this year. That cannot be right. However, my calculations have been known to be wrong in the past. Maybe I should get the calculator out again.